FAQs

How do I report a problem with my order?

You can report problems with an order by sending an email to info@youarefreeprojects.com

Please make sure to include your order number and describe your problem in detail, and attach relevant photos where possible.

Be aware that YOU ARE FREE* Projects may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial email communication to avoid delays.

What if the address was wrong?

If the Customer provides an incorrect address, or an address that is considered insufficient by the courier, the shipment will be returned to our facility. We will contact the Customer for an updated address. The Customer will be liable for reshipment costs once we have confirmed an updated address.

YOU ARE FREE* Projects will reship orders once the returned shipment is received. If the package was not returned to sender, then the Customer would have to place a new order to replace the original.

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Before shipping a replacement order for you, we may ask for your help confirming that the shipping address was correct and to get in touch with your local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but the Customer thinks they haven't received it, YOU ARE FREE* Projects won't take responsibility and reship that order. In that case, any replacements would have to be at the Customer’s expense.

Please refer to our Return Policy for up-to-date details about reshipments.

What happens if a package wasn't delivered to the Customer, but the tracking states that it was?

If the package was marked as delivered by the carrier, but the Customer reports they have yet to receive it, YOU ARE FREE* Projects won't cover the cost of reshipping or refunding the order. There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should contact the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

If the Customer is unable to locate the package, they will need to place a new order to have it reshipped. The Customer will be responsible of filing claims with shipping carriers.

My order shows it is being returned to sender, what now?

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by the Customer. Once the order arrives back to our facility, we will contact you to determine how you would like to proceed and provide us with an updated address if you wish to have the product reshipped.

The shipping cost on return orders and reshipment will be covered by the Customer and must be paid before the products are sent out again. New shipping charges will be applied for orders that have been unclaimed at customs, returned by the Customer, or had an incorrect address originally provided.

How long do I have to submit a claim for a return/exchange?

Any claims for damaged/defective items must be submitted within 2 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 2 weeks after the estimated delivery date.

What if the product is damaged in the mail?

Once your package leaves our facility, it is the responsibility of the Carrier. Damage caused by the Carrier or by careless opening is not the responsibility of YOU ARE FREE* Projects. If a package is damaged by the Carrier, the Customer is responsible for filling a claim.

If product arrives defective or damaged from origin (not due to mishandling by Carrier or careless opening), please notify us by email and send a photo of the damaged goods to info@youarefreeprojects.com, so we can make a determination. Then we'll gladly send a replacement at no cost to you. Any claims for damaged/defective items must be submitted within 2 weeks after the product has been received.

How are returns handled differently when comparing quality concerns or Customers changing their minds?

We do not refund orders for buyer’s remorse. Any returns or problems that occur because of an error on our part will be handled at our expense.

Returned products must be in good condition and with no signs of use or damage by the Customer.

YOU ARE FREE* Projects reserves rights to refuse returns at its sole discretion.

**No exchanges or refunds are offered for YOU ARE FREE* T-Shirts, Notebooks and Note Cards (MoD Products).** Before placing an order for any of our MoD Products, please make sure to review the size chart and/or product dimensions carefully.

All exchanges are offered at YOU ARE FREE* Projects discretion. The Customer will be liable for the cost of return and reshipment of any exchanges, and must be paid before products are sent out again.

If the product is returned to our facility (due to Customer providing the wrong address or shipment going unclaimed), we will contact you regarding the return. Customers may request a reshipment at their expense and must be paid before product is sent out again.

Please be advised that all purchases of our products made using PayPal as type of payment are subject to PayPal’s fee (within the US is 2.9% + $0.30 per transaction, and international is 4.4% transaction fee plus a fixed fee based on currency received). Unfortunately, this fee is not refundable in case of any returns or exchanges and is subject to change as per Paypal’s Policy, not YOU ARE FREE* Projects.

Where are returns sent?

The return address for our products is our warehouse facility. We'll notify you via email that the package has been returned once it reaches our facility, and regarding the next steps to follow based on the reason for the return.

When are orders not refundable?

Orders are NOT refundable for reasons including the following:

Buyer’s remorse.
The wrong size is ordered.
Ordering our MoD Products (products manufactured on demand)
An item was damaged in transit.
Product shows signs of use or damage by the Customer.
A package was lost in the mail and tracking information states it was delivered.
There are small variations between same products within an order. This is normal due to manufacturing processes.

Contact Us

YOU ARE FREE* Projects

FAQs

FAQs

How do I report a problem with my order?

You can report problems with an order by sending an email to info@youarefreeprojects.com

Please make sure to include your order number and describe your problem in detail, and attach relevant photos where possible.

Be aware that YOU ARE FREE* Projects may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial email communication to avoid delays.

What if the address was wrong?

YOU ARE FREE* Projects will reship orders once the returned shipment is received. If the package was not returned to sender, then the Customer would have to place a new order to replace the original.

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Before shipping a replacement order for you, we may ask for your help confirming that the shipping address was correct and to get in touch with your local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but the Customer thinks they haven't received it, YOU ARE FREE* Projects won't take responsibility and reship that order. In that case, any replacements would have to be at the Customer’s expense.

Please refer to our Return Policy for up-to-date details about reshipments.

What happens if a package wasn't delivered to the Customer, but the tracking states that it was?

If the Customer is unable to locate the package, they will need to place a new order to have it reshipped. The Customer will be responsible of filing claims with shipping carriers.

My order shows it is being returned to sender, what now?

The shipping cost on return orders and reshipment will be covered by the Customer and must be paid before the products are sent out again. New shipping charges will be applied for orders that have been unclaimed at customs, returned by the Customer, or had an incorrect address originally provided.

How long do I have to submit a claim for a return/exchange?

Any claims for damaged/defective items must be submitted within 2 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 2 weeks after the estimated delivery date.

What if the product is damaged in the mail?

Once your package leaves our facility, it is the responsibility of the Carrier. Damage caused by the Carrier or by careless opening is not the responsibility of YOU ARE FREE* Projects. If a package is damaged by the Carrier, the Customer is responsible for filling a claim.

How are returns handled differently when comparing quality concerns or Customers changing their minds?

We do not refund orders for buyer’s remorse. Any returns or problems that occur because of an error on our part will be handled at our expense.

Returned products must be in good condition and with no signs of use or damage by the Customer.

YOU ARE FREE* Projects reserves rights to refuse returns at its sole discretion.

No exchanges or refunds are offered for YOU ARE FREE* T-Shirts, Notebooks and Note Cards (MoD Products). Before placing an order for any of our MoD Products, please make sure to review the size chart and/or product dimensions carefully.

All exchanges are offered at YOU ARE FREE* Projects discretion. The Customer will be liable for the cost of return and reshipment of any exchanges, and must be paid before products are sent out again.

If the product is returned to our facility (due to Customer providing the wrong address or shipment going unclaimed), we will contact you regarding the return. Customers may request a reshipment at their expense and must be paid before product is sent out again.

Where are returns sent?

The return address for our products is our warehouse facility. We'll notify you via email that the package has been returned once it reaches our facility, and regarding the next steps to follow based on the reason for the return.

When are orders not refundable?

Orders are NOT refundable for reasons including the following:

Buyer’s remorse.

The wrong size is ordered.

Ordering our MoD Products (products manufactured on demand)

An item was damaged in transit.

Product shows signs of use or damage by the Customer.

A package was lost in the mail and tracking information states it was delivered.

There are small variations between same products within an order. This is normal due to manufacturing processes.

**No exchanges or refunds are offered for YOU ARE FREE* T-Shirts, Notebooks and Note Cards (MoD Products).** Before placing an order for any of our MoD Products, please make sure to review the size chart and/or product dimensions carefully.